Social Media in Business

The topic of social media is a mixed bag for many. I know, that seems hard to believe, right? Everyone has jumped onto the social media bandwagon – haven’t they?

Not exactly. Especially when it comes to small businesses in particular. And for some, the cost of social media is too high. I know you’re scratching your head:
What do you mean, it’s free!
Again, not exactly. I recently read some points regarding the costs involved:

The cost issues are critical for a small business. Larger companies can afford to hire an agency or even a team of people to handle the time-consuming chores of creating content, making regular updates and monitoring corporate social media pages. A small company may only have a part-time resource. Even having one person dedicated to your social media profile better have an intense payoff at the other end.

Let’s face it, social media takes time – lots of it. And your time is valuable. Even after investing loads of time, sometimes the payoff just isn’t there:

– Most people go on Facebook to connect with people like family and friends or to play games, and they really don’t care about your ball-bearing company.

Having said that, there are enormous amounts of individuals with Facebook and Twitter profiles these days. If sites like Facebook and Twitter don’t happen to generate a lot of leads for you, they can be instrumental in efficient customer service.

Here’s an example I recently heard. It was game day and a gentlemen just settled into his favorite chair to enjoy the event – and the cable service went aout. He didn’t bother to telephone the cable provider, instead he jumped onto Twitter to vent his frustration. To his surprise, within minutes, a representative of the cable company who had been monitoring the Twitter account responded, sent a new signal to his cable box, and moments later– game on.

Now I don’t know about you, but if you’ve ever been trapped in a service providers automated system waiting for a representative to appear on the line – you can see the value here.

As with anything, pros and cons are involved, where those pros and cons are touched upon along with some examples of how social media is being successfully used by small businesses – and how the time spent was worth the payoff.

Facebook, Twitter and Google are some of the social plateform, offer your organization to promote the services, products or whatsoever you offer. Well known brands like Google, Intel, Microsoft, ABB, Apple, Reliance or Lijjat Papad are established and visitors don’t fuss in allowing you to display their adverts and promotional programmes on you wall. While a new brand would take time to make the fbian or others read, until then, you will have to pay the staff who is spending 8 hours a day in terms of updating your status or pictures. Making free pages out of site’s payment gateway can be worst. Here, you can use other ways to make your
site SEO friendly. Remember, continueus activity is required.

…shabab Khan
(author is international business)

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About Shabab Khan

A Journalist, Philanthropist; Author of 'The Magician', 'Go!', 'Brutal'. Being a passionate writer, I am into Journalism and writing columns, news stories, articles for top media house. Twitter: @khantastix khansworld@rediffmail.com
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3 Responses to Social Media in Business

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